Change Strategy – We advise you on best practices for creating, leading and managing enterprise-wide change efforts. We work with you to determine the priorities, timing and sequencing of your change effort.
Organization Design – We provide expertise on how to re-design companies to achieve their strategic goals and help our clients implement the organization design process.
Customer Service Culture – We assist organizations improve their external and internal customer service quality. We understand how it requires the commitment of management, supervisors and front-line employees to create and maintain a strong customer service philosophy. We help implement on-going programs to master these aspects to become more competitive in today’s marketplace.
Team Development and Group Coaching – We contribute with techniques to help strengthen teamwork and communication to improve the effectiveness and efficiency of the team. We also implement strategies to attend existing conflicts and help implement change within the team. We also offer customized education and training on an individual and group basis, on or offsite to fit the specific needs of your organization.
Organizational Assessment and Diagnosis – We help assess and analyze your organization’s performance, strengths and areas of opportunity by evaluating your strategy, your people, your structure, your culture and your systems, whichever might be necessary. We provide improvement recommendations based on this “within the organization” assessment. We also work together with your team on the implementation, if needed.
Recognition Programs – We help develop effective strategic programs, customized to your organization’s needs, to help reward your employees for their performance, behavior, services and ultimately, keep them motivated.
Mystery Customer/Shopper Program – It is important for service-oriented organizations to ensure their employees are following best practices and are compliant to strategies that ensure the best customer experience possible. We can help you implement a program to assess and answer critical questions about the customer’s experience to make employees accountable for their performance, resulting in a customer service experience that meets or exceeds expectations.